Successfully added to the cart.
Thank you for choosing our services. We aim to ensure your satisfaction with our products and services. Please read the following policy carefully to understand our procedures for refunds, cancellations, and returns.
1. Refund Policy
In accordance with applicable consumer protection laws, DND éclat offers refunds only in cases where the product received is proven to be defective, damaged, or incorrect at the time of delivery.
Refund requests will be considered solely under the following conditions:
- Refund Eligibility:
A refund may be approved if:
•The product has a manufacturing defect or was damaged during delivery.
•The product received is not the item ordered.
•The issue is reported within 24 hours from the time of delivery.
•The product remains unused, unopened, and in its original sealed packaging.
•Supporting evidence (clear photos or videos) is provided for assessment.
- Refunds will not be issued in the following cases:
•Change of mind or personal preference.
•Dissatisfaction related to shade, texture, scent, or suitability.
•Products that have been used, opened, or tampered with.
•Damage caused by misuse, improper storage, or normal wear.
•Requests submitted after the stated reporting period.
All refund requests are subject to review and approval by DND éclat.
If approved, refunds will be processed to the original method of payment within a reasonable timeframe, in accordance with banking and payment provider regulations.
2. Cancellation Policy
Orders may be canceled only prior to dispatch.
Once an order has been shipped, canceled orders will not be accepted under any circumstances.
3. Return Policy
Returns are accepted exclusively for defective, damaged, or incorrect products.
Customers must contact customer support within 24 hours of delivery and provide sufficient proof to initiate the return process.
DND éclat reserves the right to refuse any return or refund request that does not meet the conditions outlined above.
4. Contact Information
If you have any questions or concerns about our Refund, Cancellation, and Return Policy, please contact us through our customer service " [email protected] ".
By completing a purchase on this website, you acknowledge that you have read, understood,and agreed to this policy. We appreciate your trust in our services.
